Customer Support Service
Customer support is an essential aspect of any business whether it’s business-to-consumer (B2B) or business-to-business (B2B). By prioritizing customer care and ensuring that customers get the help they need when they need it, businesses can boost their customer retention rate and encourage word-of-mouth referrals.
Customer support VAs are essential for any customer-centric business that aims to provide round-the-clock, reliable, and efficient support services without having to rely on the expensive local labor market.
Hiring a virtual assistant to work as a remote customer service representative gives startups and small businesses the opportunity to scale their support services and keep their customers happy with any budget. This is because it’s very easy to get part-time or seasonal customer support VAs so you can adjust your support team’s size fluidly.
Aside from team flexibility, using offshore virtual staffing services for customer support also helps you cut down on the usual operating costs (office rent or seat lease, equipment, insurance, etc.) and pay less for labor — both solid cost-reduction tactics for growing your business.
Phone Support
Some customer support VAs are skilled at providing voice support through VoIP or online calling platforms. With access to better software, some VAs can even do video customer support.
Live Chat Support
Although phone support is still preferred by many customers, more and more are choosing live chat to get assistance from businesses. Messaging bots can only do so much, so it’s important to have real people ready to provide live chat support to your customers.
Email Support
Email might be slower compared to phone or live chat support, but some customers still value being able to deal with messages at their own pace. For this reason, it’s ideal to have an email support VA too.
Develop FAQs
Because your VA will be dealing with a lot of customer queries and feedback, they will be well equipped to draft frequently asked questions to add to your business website.
Proactive Customer Support
Because your VA will be dealing with a lot of customer queries and feedback, they will be well equipped to draft frequently asked questions to add to your business website.
Feedback Collection
Customer support VAs can handle your feedback collection initiatives too. They can send out email campaigns or set up feedback surveys to do so.
Feedback Monitoring
Customer support VAs can track, monitor, and respond to feedback from review sites, social media, and other feedback collection platforms.
Why Should You Hire VA’s Virtual Assistants for Customer Support Service?
Virtuo Assists is a leading virtual assistant provider to clients across the world. We have a dedicated and committed team of virtual assistants that provide just the kind of services you need to succeed. Our VAs will always go above and beyond the call of duty to provide exceptional services. There are a host of reasons to choose your VAs from us. These include –
- Pay Only for the Work Done
- No Administrative Concerns
- Zero Payroll Hassles
- Quality Services
- Timeliness
- Specialized Professionals Dedicated to your Tasks
- Flexibility to Scale at Your Own Pace
- High Data Confidentiality & Security
Hire a virtual appointment scheduling assistant to make your client management productive. Contact us for a free consultation.
Chris Carlson
Real Estate Investor, Minnetonka, Minessota“While employed by my company, Virtuo Assists helped process several hundred buyer prospects. They were very professional and always made sure that each one was handled professionally. I would recommend them to any real estate agent searching for a way to be more productive in the field. Thanks VA!”
Angela Moseley
CEO, The Moseley & Jones Team(Fathom Realty), Mc Kinney, Texas“The best investment into a VA Assistant we have personally ever made. Virtuo Assists were professional & polished with our prospects all the way around. They really gave it 110% on the phone to convert our leads. We would highly recommend them to anyone looking to increase their business by leveraging their time.
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Real Estate Investor, Toronto, CanadaVirtuo Assists are a joy to work with, very professional, and are diligent in there understanding of my wants and needs. If my request is unclear – as one was very unclear – they had no problem contacting me immediately and asking me to clarify, this is very important and much appreciated.”
Ken Varga
CEO at The Insurance and Financial Advisor Marketing Group Greater New York City AreI would like to Thank You for all that you have done for me. Your Virtual Assistants have performed remarkably. At first I thought there might be a problem because of the country differences, but after two weeks I realized how well your VA’s work and are trained.
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Boardroom Performance Group, CaliforniaI’m now on the right track for my social market efforts. If you are frustrated with your progress in implementing your social media campaign, I highly recommend Virtuo Assists to help you quickly and cost effectively reach your objectives.”
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Natural Health Practitioner, Landsdale, Pennsylvania“Virtuo Assists help me to manage my time, assist with daily assignments, research and get the work done. With VA’s services my ministry is able to achieve its goal, a great deal such as creating a blog site, content writing and managing my social media accounts.”
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CEO Executive Next Practices Institute, County, California“Our organization has found Virtuo Assists to be an excellent and consistent source of support for all of our social media, white papers, research, blogs and other support. The VA team is responsive.”
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President at Creative Builders Corp., Real Estate Developer, General Contractor“Virtuo Assists have been a superb asset and has been instrumental in helping to get our finances organized. I am grateful for all the professional assistance.”
Travis Cody
Author, When A Book is A Gold Mine, Santa Monica, California“VA Assists have great communication skills and high-quality work. They have helped in saving me time and helping me to be more organized and productive.”
Ken Aldridge
CEO, Kopius Properties, San Antonio, Texas“VA are very responsive and truly tries to understand our needs, so they can perform accordingly. There attention to detail is great. This is critical to our success.”
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Owner, President, Omaha, NE“Virtuo Assists have been working on a range of tasks which have different impacts on the business and it has always been done with great detail and professionalism..”
Jennifer Welsh
CEO, FFC Capital Ventures, Dallas, Texas“After researching multiple firms and what they could do, your company had specialization in our area. In addition, your company was the only one that I had talked with, that had me interview the talent. It was great, love the aspect of interviewing the talent and they are really part of our team.”
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